Support
Free day-to-day support
We understand that new tools and practices will always generate questions. This is why we are always on standby, ready to assist our users, whether they are students, faculty, or administrators.
There are numerous ways to receive quick and effective support from Chalk & Wire to ensure you are up and running in minutes.
Toll-free telephone support
Call toll-free at 1-866-949-6800 to speak with an expert about any question big or small… we’re here to help 8am to 8pm EST.
Email support
If you have a question or concern feel free to drop us a line via email at .(JavaScript must be enabled to view this email address) anytime. We’ll do our best to respond to all requests in a timely manner during our Help Desk’s regular office hours (8am to 8pm EST, Monday to Friday).
Real-time screen sharing and collaboration.
At Chalk & Wire we understand that sometimes the most efficient and effective way to solve a problem is to see it first hand. We offer real-time screen sharing as well as a screen capture tool to further enhance our support capabilities.
Real-time Webinars.
We utilize virtual meeting tools to host various seminars in order to address frequently asked questions and/or to introduce new features. These are announced to interest-specific groups who use our work though anyone is welcome to attend.
Quick Start Manuals, on-line help documents and our knowledge base.
Our extensive and highly visual help documentation provides step-by-step instruction for nearly every aspect/task related to our tools.
Chalk & Wire’s Annual Users’ Conferences.
Each year we host a retreat-style meeting over two and half days at one of our partner schools. During the event, Chalk & Wire clients who have registered can attend various sessions, which are kept purposely small and intimate to facilitate our users’ interaction, sharing and hands-on activity.
Support is not a Product.
It is a Core Value.
We believe that support and service is our customer’s right, not a billable privilege.
User support and service has always been the basic pillar of Chalk & Wire’s day-to-day culture. Since we began 15 years ago, we have continuously provided comprehensive support solutions to ensure the initial and continued success of each of our users. These solutions are part of the package when you choose Chalk & Wire—not an additional option.
Helping You Succeed
There are many reasons why educators choose and continue to use Chalk & Wire’s tools:
We employ a rigorous planning and design process at no fee to you.
Every new Chalk & Wire client is assigned a personal ‘mentor’ drawn from one of our dedicated and knowledgeable staff members. Should one of our customers require assistance he/she can contact his/her mentor directly. This means that rather than dealing with various agents in a call center, our customers speak to the same person nearly every time.
Our mentors are with you from the start; they guide each and every client through the various stages of pre-deployment and planning, system design and process, and finally launch/implementation. Once a personalized system is up and running, the mentor continues to check back with their client on a regular basis. They are also available when questions or concerns arise—by phone, email, as well as online via real-time audio and video channels.
View our Case Studies to see how Chalk & Wire’s rigorous planning and design process has ensured the success of numerous student’s and educators.
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